How can technology improve the passenger experience at airports?

Last updated: 24 February 2023

The holiday starts at the airport’… a common sentiment for many travellers. For those jetting away, the experience at the airport can really set the tone for the rest of the trip. Whether it be for business or pleasure, no one wants to spend endless hours queuing at security checkpoints, or repeatedly handing over travel documents.

Yet this is often the unfortunate reality for air travel passengers. The result is that what should be a time of excitement quickly transforms into stress and delays, resembling anything but a seamless experience. The good news is that in this age of self-service and automation, airports and airlines are evolving to meet changing passenger expectations, all the while maintaining the commitment to safety and security.

Improving the passenger and airport experience

In this article for Passenger Terminal World, we discuss how biometrics, AI and identity management are the key to evolving efficiency for both passengers and airports.

And to see first-hand these technologies in action, join the Thales team at Passenger Terminal Expo between March 14-16 in Amsterdam. There you’ll discover our full Thales Fly to Gate solution – a touchless biometric journey from check-in to boarding, which makes travelling simple for the passenger, and more efficient for airport operators and airlines. Pop along to booth 1125 to meet our team and learn more about how we’re helping airports and airlines revolutionize the passenger experience, while improving operational efficiency.

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