Biometric technologies have made waves in the travel industry in recent years, promising a contactless user experience that is seamless, convenient and efficient, for both travelers and service providers alike.
But while the benefits are clear to see, consumer concerns around the potential misuse of biometric technologies necessitate certain guardrails to ensure solutions are informed, transparent, trustworthy and secure.
Organisations that use and provide biometrics must respect individuals’ identities, treating them with the utmost care and caution. No one’s identity should be for sale or collected without explicit, informed consent and individuals should also have the autonomy to decide how their biometric data is used. Delivering on these non-negotiables will have long-lasting implications on the safety and public perception of biometric technologies.
In this article for Techspective, Neville Pattinson, Head of Business Development and Strategic Marketing at Thales, explores what’s needed to build consumers’ trust in biometric solutions and the implications of the potential pause of TSA facial recognition technology roll out.
For further reading, please check out some of our recent blogs on digital identities:
