Tag: Customer experience

The importance of listening – but not too much

Posted on 30 November 2012 by

We currently live in a world that never switches off. Conversations are happening in person, over communications networks and online at all times. We have multiple distractions: distractions such as cell phones, computers, iPods and 24/7 television. We are constantly talking. Even when listening we are continually chattering in our brain, formulating an answer, or […]

Corporate

Are there limits to NFC and mobile payments?

Posted on 26 November 2012 by

As a regular follower, you’ll have read a post on the rise of eBanking and mobile payments in the USA. You might also have crossed the Atlantic (via social media) to see for yourself whether London is NFC-ready with our Contactless Challenge – encouraging two mobile influencers to compete to complete several NFC tasks with […]

Enterprise Security