Tag: Loyalty

The Ultimate Mobile Wallet is More than Payments

Like most people, when I think of mobile wallets, I think of making a payment transaction: a quick, convenient, contactless payment transaction where I don’t ever have to pull out my card. But that’s the just the tip of the iceberg of what mobile wallets can do. The push for mobile wallets is driven by […]

Consumer power and choice is growing; banks must respond with…

In our modern world of increasing competition and choice, greater power lies with the consumer than ever before. This is by no means a new trend; consumer power has been rising for many years now, and as Simon Mainwaring of Forbes pointed out back in 2011, consumers are now able to influence brands significantly. Banks aren’t immune […]

A Surprising MVP for Mobile Payment Success

The “wallet wars” are in full swing as mobile payment providers battle for consumer attention. However, we are still waiting for a tipping point to see widespread adoption, as my colleague, Fred Martinent, pointed out in his recent blog post. Like any new technology, it takes time for consumers to get comfortable with change and […]

How can telecoms operators maximize loyalty? With big data.

I recently attended an industry event in Munich, where I presented a keynote on customer loyalty in telecoms. One thing that surprised me at the event was that, for the first time in my career, the topics discussed in other keynote sessions, panels and roundtables differed significantly from the discussions I had in backstage with […]

Social media in payments: why has it taken banks so…

Last month I was honoured to be invited along to speak at an event in London to talk about the importance of social media to today’s businesses, particularly those in the financial sector where, as a phenomenon, it is often overlooked. We also heard interesting presentations from Tracy Glynn, John Hartley, Christophe Langlois, Thomas Messett, […]