Posted on 28 March 2014 by
Thanks to smarter devices and wider availability of connectivity, whether through WiFi services or 4G/LTE, we are communicating more than ever before especially through mobile phones We send ten billion messages per day on Facebook, and recently acquired popular messaging platform WhatsApp processed 27 billion messages in a period of 24 hours last year. However, […]
Posted on 03 December 2012 by
Hello from Berlin where we have been attending the Telecom Loyalty and Retention event, exploring how to improve customer loyalty and retention in the telecoms industry. Over the last three days we have heard about new trends and experiences in loyalty programs as well as the challenges operators and service providers are facing. Below are […]
Posted on 04 October 2012 by
How do you prioritise your written communication? I’m willing to bet that most of us read text messages long before we read emails. In truth, this is because most of us put family and friends ahead of our colleagues in our communication ‘schedules’. But what happens when these worlds collide? The SMS text message is […]
