Posted on 28 May 2013 by
I recently attended an industry event in Munich, where I presented a keynote on customer loyalty in telecoms. One thing that surprised me at the event was that, for the first time in my career, the topics discussed in other keynote sessions, panels and roundtables differed significantly from the discussions I had in backstage with […]
Posted on 18 February 2013 by
With all the buzz around 4G and LTE coming to a town near you (if you live or work in the US or UK), and prior successes emanating from Norway, Japan and South Korea, we should be excited about the opportunities being made available to us with these infrastructure upgrades. However, recent research shows that […]
Posted on 03 December 2012 by
Hello from Berlin where we have been attending the Telecom Loyalty and Retention event, exploring how to improve customer loyalty and retention in the telecoms industry. Over the last three days we have heard about new trends and experiences in loyalty programs as well as the challenges operators and service providers are facing. Below are […]
Posted on 04 October 2012 by
How do you prioritise your written communication? I’m willing to bet that most of us read text messages long before we read emails. In truth, this is because most of us put family and friends ahead of our colleagues in our communication ‘schedules’. But what happens when these worlds collide? The SMS text message is […]
Posted on 24 June 2013 by
The subject of indoor vs. outdoor mobile internet access is much debated. Currently, consumers have very different expectations when they access the internet via a mobile device indoors, and when they do so outdoors. As Dean Bubley highlighted on his blog recently, most users expect to jump through a small hoop, like ‘watching an advert, […]
Posted on 24 September 2013 by
This week, September 24th-27th, is World Smart Week 2013. Three business conferences (NFC World Congress, World e-ID congress, and M2M Innovation World Congress) and one technical conference (the Chip-to-Cloud Security Forum) will run throughout the week and will be home (in Nice Côte d’Azur) to 1700 participants, 50 exhibitors and 250+ speakers. And, like last […]
